Care Navigation Officer (Homecare)

| Salary £21,968-£24,054 Per annum | Permanent, Full Time, 37 hours per week | County Hall |

Care Navigation Service Preston, Lancashire is currently recruiting…

Enthusiastic, committed, caring and compassionate individuals who would genuinely like to contribute to making life better by helping those in need in Lancashire. You must be highly organised and be able to juggle competing responsibilities. If you are methodical, motivated, and used to working with accuracy and attention to detail in a very fast paced and often challenging environment then the role of Care Navigation Officer Home care could be for you.

Development: No care sourcing experience is necessary as you will be supported along the journey.

We are looking to recruit full-time permanent Care Navigation Officers, Home care. Successful applicants will be working in the Preston office and from home too!

What we are looking for on your application

• Explain how you will use transferable skills to source care effectively for Lancashire residents using relevant IT systems and software during this exciting time as we navigate a new sourcing system.
• Give examples of how you will effectively manage all allocated caseloads showing commitment and enthusiasm for the role
• Evidence how you can maintain excellent communication skills with internal and external customers and colleagues using a variety of methods.
• Discuss processes and procedures that you follow while adhering to strict timescales and how you escalate cases where necessary
• Demonstrate how you maintain timely, accurate and up to date records and information for management and other professionals
• Describe how you will work as part of a busy team to ensure service targets are met
• Give details of how you will work closely with colleagues, managers, and other professionals to deliver an effective and high-quality service

Further information

The service is open 364 days of the year (closed Christmas Day). Successful candidates will participate in a rota to cover working hours between 8am – 6pm Monday to Friday, weekend and bank holiday working is between 9am – 5pm also on a rota basis.

For an informal chat about the role please contact Mark Elliott Care Navigation Manager on 01772 531659 or email at mark.elliott@lancashire.gov.uk

Please ensure you have uploaded and attached your supporting statement to evidence how you meet the criteria for the role. The panel may be unable to shortlist you for interview without this evidence based on the job description and person specification for the role.

Interviews will be w/c 10th July 2023

In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.

We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.

We do hold an Immigration Sponsor Licence so can support International (Tier 2) Sponsorship for roles that are designated as a " Shortage Occupation " by the UK Government and are offered on a permanent basis of 37 hours. Should the role you are currently reviewing not meet the visa requirement criteria, then regretfully, your application will not be progressed"

Job Description & Person Specification